Frequently asked questions

No. Pick an experience, choose a date, enter your details and you're done.

Yes. Bookings are confirmed straight away and you'll see your confirmation code on screen.

Each experience has its own cancellation policy, shown on its page under Cancellation. Check it before you book.

It depends on the experience. If pickup is offered you can choose your pickup place while booking.

It depends on the experience. Each one shows its maximum group size on its page, and private options are just you and your group.

Send us a message with any question before you book. We reply within a day.

Yes. Add each one to your cart with its date and guests, then check out once for all of them.

Open Manage my booking and enter your confirmation code with the email or phone number you booked with.

Contact us with the name on the booking and the date of the experience, and we'll find it for you.

Contact us with your confirmation code and the name on the booking. To change the date, ask before the cancellation cut-off and we'll move you to another available time where we can.

If we or the operator cancel because of weather, safety or too few travellers, you'll be offered a new date or a full refund.

It depends on the tour. Each tour's page lists exactly what's included and what isn't, so check the Includes section before you book.

On a shared tour you join a small group of other travellers. A private tour is just you and your group, with your own guide, so the pace and stops can follow you.

On many tours, yes. Where pickup is offered, you choose your hotel or pickup point while you book, and the tour page says whether it's included in the price.

Each tour lists its guide languages under About this activity. If you need a language that isn't listed, message us before you book.

Most tours welcome children. Age limits and child prices, where they apply, are shown when you choose your guests.

Comfortable shoes, sun protection and water go a long way in Egypt. Each tour's page has a What to bring list for anything specific.

Each tour has its own cancellation policy, shown on its page and in our cancellation policy. Many can be cancelled for free up to a set time before the start.

The booking form shows the full total for your group before you confirm, so you know exactly what you'll pay.

At the pickup point you choose while booking: the airport, your hotel, or any address you type in.

Send us your flight number after you book, and message us if your flight changes so we can let your driver know.

Tell us about large or extra luggage before you travel, so we can make sure your vehicle has room for it.

Get in touch before your trip with any stops you'd like, and we'll let you know what's possible.

Each transfer has its own cancellation policy, shown on its page and in our cancellation policy.