Cancellation Policy

Plans change. This page explains how cancelling works and lists the policy for every experience, so you know where you stand before you book. The same policy is shown on each experience page under Cancellation.

The general rule

• Cancellations made at least 24 hours before the start time receive a full refund, unless the experience’s own policy below says otherwise.
• Cancellations made less than 24 hours before the start time are not refunded.
• Cut-off times are based on the experience’s local time (Egypt).

If we cancel

If we or the operator cancel because of weather, safety or too few travellers, you will be offered a new date or a full refund.

How to cancel or change a booking

Contact us with your confirmation code and the name on the booking. Email hello@example.com or call +1 (555) 555-0123. We reply within a day. To change the date, ask before the cut-off and we’ll move you to another available time where we can.

Policy for each experience